Cookie Policy

Boxwize Ltd (Boxwize, we, us, our) Cookie Policy

Updated 21 Sept 2021

Our website webother.co.uk  and our app (which is available for download on the Apple Store and Google Play Store) set cookies and other similar tracking technologies, such as pixels, plugins, scripts, tags and device fingerprinting (which we collectively refer to as "cookies" in this Cookie Policy).

We use cookies for many reasons, for example to distinguish you from other users of our website and our app. This helps us to provide you with a good experience when you browse our website and our app and also allows us to improve both our website and the app.

This Cookie Policy describes:

what cookies are;

our use of cookies;

how you can manage cookies used on our website and on our app;

further information; and

changes to this Cookie Policy.

 

Website

When you first land on our home page you will be presented with our cookie banner which notifies you of this Cookie Policy and explains how we obtain your consent for all non-essential cookies. We do not need to get your consent for "strictly necessary" cookies. This policy sets out all of the cookies we use on the website and how you can deactivate non-essential cookies.

App

You will be presented with our cookie banner prior to cookies being dropped, which notifies you of this Cookie Policy. This policy sets out all of the cookies we use on the app.


What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, smart phone, tablet or other electronic device if you agree (where applicable). Cookies contain information that is transferred to your device's hard drive and some cookies may collect personal data about you.

Cookies can be "first party", i.e. set by us, or "third party", i.e. placed on your device by another company when you visit our website or use our app, for example Google Analytics.

You can find more general information about cookies at: www.aboutcookies.org or www.allaboutcookies.org


Our use of cookies

We want you to understand the different types of cookies that are used on our website and app. We use a variety of types of cookies for the following purposes:

Strictly necessary cookies: these are cookies strictly necessary for the performance of our website and our app, for example cookies that enable you to log into secure areas of our website or app. We also sometimes refer to these as "essential cookies". A mix of first-party and third-party cookies are used. The table below explains the strictly necessary cookies we use and why: 

Owner

Cookie Name

Cookie Description

Duration

App/Web

Shopify

_checkout_queue_checkout_token

This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com.

1 hour

app, web

_checkout_queue_token

This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com.

1 hour

app, web

_orig_referrer

This is an essential cookie set by the website built on the Shopify platform to track landing pages.

14 days

app, web

_secure_session_id
cart
cart_sig
cart_ver
cart_ts
cart_currency

This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com.

14 days

app, web

checkout

This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com.

21 days

app, web

checkout_token

tracked_start_checkout

previous_checkout_token

This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com.

1 year

app, web

secure_customer_sig

This is an essential cookie set by websites built on the Shopify platform and is used in connection with customer login.

1 year

app, web

Bother

cartLimit

This is an essential cookie used to signify whether the current user's basket total is above the minimum order threshold.

Session (See below [LINK])

app, web

hasSeenAppModal

 

12 months

web

Lduid
suid
token

This is an essential cookie used to store the id of the currently logged in user to allow for Knowing the customer allows us to tailor what we show.

30 days

web

userAgeVerified

This is an essential cookie set by Bother. Its purpose is to store whether you have confirmed your age.

12 months

web

userEmail

This is an essential cookie set by Bother. Its purpose is to store the email of the currently logged in user. So that we can tailor the experience we give you.

30 days

web

All other types of cookies are therefore "non-essential" cookies.

Performance & Analytics cookies: these third party cookies allow us to recognise and count the number of visitors and to see how visitors move around our website and app. This helps us to improve the way our website and app work, for example, by ensuring that users are finding what they are looking for easily. The table below explains the performance & analytics cookies we use and why:

Owner

Cookie Name

Cookie Description

Duration

App/Web

Google Analytics

_dc_gtm_UA-159662599-1

This cookie is installed by Google Analytics and is their Universal Analytics property

 

1 minute

app, web

_ga

This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session and campaign data and keeps track of site usage for the website's analytics report. The cookie stores information anonymously and assigns a randomly generated number to identify unique visitors.

2 years

app, web

_gcl_au

This cookie is used by Google Analytics to understand user interaction with the website.

3 months

app, web

_gid

This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use the website and helps to create an analytics report of how the website is working. The data collected includes the number of visitors, where they have come from, and the pages visited, in an anonymous form.

1 day

app, web

HotJar

_hjAbsoluteSessionInProgress

This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

 

30 minutes

app, web

_hjFirstSeen

This cookie is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by recording filters to identify new user sessions.

30 minutes

app, web

_hjid

This cookie is set by Hotjar and is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

1 year

app, web

_hjIncludedInPageviewSample

This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.

 

2 minutes

app, web

_hjIncludedInSessionSample

This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.

 

2 minutes

app, web

_hjTLDTest

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

 

Session (See below [LINK])

app, web

Shopify

_landing_page

This cookie is set by the website built on the Shopify platform and is used to track landing pages.

14 days

app, web

_s

This cookie is associated with Shopify's analytics suite.

30 minutes

app, web

_shopify_s

 

30 minutes

app, web

_shopify_sa_p

This cookie is set by Shopify and is used for analytics relating to marketing and referrals.

30 minutes

app, web

_shopify_sa_t

This cookie is set by Shopify and is used for analytics relating marketing and referrals.

30 minutes

app, web

_shopify_y
_y

This cookie is set by Shopify and is associated with Shopify's analytics suite.

1 year

app, web

Amplitude

amp_9bdc72

This cookie is set by Amplitude

1 year

app, web

amp_cookie_test7WcBZMRL5d4Sqf5FxnI_Bz

This cookie is set by Amplitude

Session (See below)

app, web

Functionality cookies these cookies are used to recognise you when you return to our website or app. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). A mix of first-party and third-party cookies are used. The table below explains the functionality cookies we use and why:

Name

Description

Duration

App/Web

_ab

This cookie is set by Shopify. Used in connection with access to admin.

 

1.5 years

app, web

clickstream_id.6e6a

This cookie is set by Bother. It is used for internal analytics.

2 years

app, web

clickstream_ses.6e6a

This cookie is set by Bother. It is used for internal analytics.

30 minutes

app, web

collector_cookie

This cookie is set by Bother. It is used for internal analytics.

1 year

app, web

cookieconsent_status

This cookie is set by Bother. Its purpose is to signify that the user accepted the cookie policy.

102 days

app, web

KL_FORMS_MODAL

This cookie is set by the provider Klaviyo. It tracks when someone subscribes (opts in) to a form.

1 year

app, web

Targeting and advertising cookies these cookies record your visit to our website and app, the pages you have visited and the links you have followed. We will use this information to make our website and app, including the advertising displayed on the website, more relevant to your interests. We may also share this information with third parties for this purpose, so that when you are on another website, you may be shown advertising based on your browsing patterns on our website and app. We may also show you advertising on our website based on your browsing patterns on other websites that we have obtained from our advertising partners. The table below explains the targeting and advertising cookies we use and why:

Name

Description

Duration

App/Web

_fbp

This cookie is set by Facebook to deliver advertisements when users are on Facebook or a digital platform powered by Facebook advertising after visiting our website or app.

3 months

app, web

_shg_session_id

This cookie tracks individual sessions on the website and app, allowing them to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.

30 minutes

app, web

_shg_user_id

This cookie collects data on visitor behaviour from multiple websites, in order to present more relevant advertisements. This also allows the website to limit the number of times that the visitor is shown the same advertisement.

5 years

app, web

test_cookie

This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.

1 minute

app, web

 


How to manage cookies on our website

Cookies do lots of jobs on our website and our app. However, most browsers allow you to disable them if you would like to. If you disable cookies, you may find that you have a less personalised experience and that certain parts of our website and our app do not work at all or do not work correctly.

Each browser is configured differently. To disable cookies via your browser settings, you should follow the instructions given by the publisher of your browser. As of the date of this Cookie Policy, these instructions are available for commonly used browsers through the following links:

If you use Microsoft Edge

If you use Internet Explorer

If you use Safari

If you use Firefox

If you use Chrome

If you use different devices, make sure you configure the settings of the corresponding browser according to your preferences.

If you wish to opt-out of tracking by Google Analytics across all websites you can do so here

If you wish to opt-out of tracking by Hot Jar across all websites you can do so here

Except for essential cookies, our session cookies will expire after your browsing session.

 

Privacy

We are committed to using cookies fairly and in accordance with applicable privacy rights. Our Privacy Policy can be accessed here.


Further information

If you have any queries relating to this Cookie Policy please email hello@webother.co.uk with "Cookie Policy" in the subject line.


Changes to this Cookie Policy

If this Cookie Policy changes, the revised policy will include a new effective date and will be posted on this page. Please check back regularly to keep informed of updates.